Appointment Terms & Conditions

# Appointment Terms & Conditions

**Revitalis Medical**
*Last updated: 23/09/26

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## 1. About These Terms

These Appointment Terms & Conditions (“Terms”) apply to all consultations and appointments booked with Revitalis Medical, whether made online, by phone, or by email. By booking an appointment with us, you agree to these Terms.

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## 2. Booking an Appointment

– Appointments can be booked via website booking system / phone / email .
– A booking is confirmed once you receive confirmation from us by email.
– New patients will be asked to complete an intake form or health questionnaire ahead of their first appointment. Please complete this in advance where possible so your consultation time can be used effectively.

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## 3. Fees and Payment

– Current fees for consultations and services are available on our website or on request.
– Payment is required at the time of booking and must be received in full before the appointment. Your appointment will only be confirmed once payment has been received.].
– We accept payment by card / bank transfer.
– Fees for any additional tests, lab work, or supplements recommended during your consultation are separate from the consultation fee and will be confirmed with you before you proceed.
– Prices are subject to change; the price confirmed at the time of booking will be honoured for that appointment.

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## 4. Cancellations and Rescheduling

– We ask for at least **24 hours’ notice** if you need to cancel or reschedule an appointment.

-. Cancelled or rescheduled with less than 24 hours’ notice will incur the full appointment fee
Cancellation 24 hours or more: full refund or free rescheduling
– Appointments cancelled with sufficient notice will not incur a charge, and any prepaid fees will be refunded or credited toward a future appointment.
– To cancel or reschedule, please contact us at hello@revitalismedical.co.uk, or 07715 583 459 as soon as possible.

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## 5. Late Arrival

– If you arrive late for your appointment, we will do our best to accommodate you, but your consultation may be shortened to avoid delaying other patients, and the full fee will still apply.
– If you arrive more than 15 minutes late, we may need to treat the appointment as a missed appointment and reschedule.

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## 6. Missed Appointments (“No-Shows”)

– If you do not attend your appointment and have not given prior notice, this will be treated as a missed appointment.
– Missed appointments are charged at the full consultation fee
– Repeated missed appointments may affect our ability to offer you future bookings.

We understand emergencies happen — if there are exceptional circumstances, please contact us and we will consider this on a case-by-case basis.

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## 7. Nature of Our Services

– Revitalis Medical provides functional medicine and women’s health consultations. Our approach focuses on identifying underlying causes of symptoms through detailed history-taking, testing, and personalised lifestyle, nutritional, and where appropriate medical recommendations.
– Our services are **not a substitute for emergency medical care**. If you are experiencing a medical emergency, please contact emergency services (999) or attend your nearest A&E.
– Where appropriate, we may recommend you also remain under the care of your NHS GP or another specialist, particularly for ongoing prescriptions, emergency care, or conditions outside our scope of practice.
– Recommendations made during consultations (including supplements, dietary changes, or further testing) are based on the information available to us at the time and your individual circumstances. They should be followed in conjunction with, not instead of, guidance from other treating clinicians where relevant.

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## 8. Test Results and Follow-Up

– Where tests or lab work are arranged as part of your care, turnaround times will vary depending on the laboratory used and will be communicated to you.
– Results will usually be discussed at a follow-up appointment rather than sent without clinical context, so that they can be properly explained.
– It is your responsibility to attend follow-up appointments to discuss results and next steps. Please contact us if you have not heard from us within the expected timeframe.

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## 9. Confidentiality and Records

– All consultations and health information are treated as strictly confidential, in line with our [Privacy Notice](https://www.revitalismedical.co.uk/privacy-notice).
– We maintain clinical records in accordance with applicable professional and legal record-keeping requirements.

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## 10. Complaints

If you are unhappy with any aspect of your care or our service, please contact us directly at hello@revitalismedical.co.uk or 07715 583 459 so we can address your concerns. We take all feedback seriously and aim to respond within 3 working days. A full response will be provided within 20 days.

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## 11. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of your appointment booking will apply. The “last updated” date at the top of this page shows when it was last revised.

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## 12. Contact Us

Revitalis Medical
90-92 Garratt Lane,
London,
SW18 4DD. [1]

07715 583 459
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